Shipping

Once payment is received, orders are normally shipped within 2 - 3 business days. I will let you know as soon as I have shipped your order.
Items that are out of stock or made to order will have a longer lead time. 

UK Mainland
Shipping to UK mainland addresses will either be by UK Tracked or UK Special Delivery depending on the item(s).

INTERNATIONAL – Please get it touch for a quote for International shipping.

Please note that ALL customers outside the UK are responsible for any and all duties, taxes and customs charges that may be incurred. 

TIMING - Please be aware that on rare occasions, delivery can take up to 21 working days, especially during busy times of the year. We will not be held liable for any loss caused by late delivery.

All customers: Please ensure all address details supplied are clear and correct, as we cannot be held responsible for any loss or delay resulting from incorrect information being supplied. Any items that are returned to us after a failed delivery will be subject to an additional charge before they can be reshipped. Please note that we are not able to refund any postage or shipping charges. PO box numbers, hotels and accommodation addresses are not acceptable.

Please do get in touch if you have any questions.

Additional Information

Damages
I take great care in packing all items so that they have the very best chance of arriving with you in the same condition that they left me. All our packaging is specifically designed, and tested, to protect fragile items. However, in the unlikely event that your order is damaged in transit, please let me know as soon as possible (within 24 hours) and then do the following: 

• Keep all the item(s) and the packaging.
Please then photograph these to clearly show the damage to both the packaging and the contents, and then email those photos to me. Please do not dispose of any of the packaging or items at this stage, as they will be needed to process an insurance claim.

Losses
I always obtain proof of posting but in the unlikely event that an item doesn't arrive we can then investigate that with Royal Mail and sort everything out. Please be aware however that for international orders - those I'm posting to outside the UK - we are required to wait 28 days before the item can be classed as missing.

Refunds/Returns
I hope you are totally happy with your order, but if for any reason you would like to return it, please then do the following:

• Please let me know within 7 days of receipt that you wish to return it. It would also be useful to know the reason for the return. Buyers within the EU have fourteen days to notify of their wish to return an item. 

• Carefully repack the item and post it back to me. Please let me know when, and by what postal method you are returning it, so I know when to expect it. 

• All refunds are subject to all items being returned, securely packaged and in their original as new state. All these criteria must be met for a refund to be issued and we reserve the right to either refuse or reduce the amount refunded if this is not the case. 

* The safe return of any item is the buyer’s responsibility, so we always recommend you use a tracked service for your own protection. Please note that we are not able to refund any postage charges and we will charge for sending or resending any new items by post.

Sample and Sale items
We do not offer exchanges, returns or refunds on any items that are sold as samples or that are reduced in price or on sale.